RETURN & REFUND

Customer Satisfaction: Our top priority is your satisfaction as our valued customer. If you find yourself unsatisfied within 30 days of receiving your order, please contact us at [email protected]. We are committed to assisting you and making things right.

Returns & Exchanges: We accept returns within 30 days of the order placement. To initiate the return process, email [email protected] and a team member will assist you. Please note that, for opened, altered, or specially handled items, including those requiring specific temperature conditions, we are unable to accept returns due to the potential for degradation and contamination.

Return Eligibility:

• Incorrect Products: If the product you received is incorrect, we will cover the cost of return shipping.
• Unsatisfactory Products: If you are dissatisfied with your purchase, return shipping costs will be at your expense.
• Missing Products: If any items are missing from your order, we will cover the cost of return shipping.

Return Process:

1. Contact us at [email protected] within 30 days of receiving your order.
2. Provide the reason for the return and include pictures of the product.
3. Our team will review your request and determine whether a refund is applicable.
4. If the return is approved, we will provide instructions on the return process.

Refund Process:

• Once the returned items are verified, we will process your exchange or refund accordingly.
• Refunds will be issued to the original payment method.

Note: Opened items will not be accepted for return.

We appreciate your understanding, and we strive to ensure a smooth and satisfactory experience for all our customers. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing Biaxol!