Biaxol Supplements


All orders are processed the same business day and will be shipped 1 day after ordering. Weekend orders will be processed on Monday. Please allow up to 3-10 business days for delivery in the EU. All international orders will take 5-15 day to arrive.  All orders will be shipped secured and you will get a tracking code so you can follow your shipment. 

All orders are sent from EU warehouse. 

We offer the following delivery options: 

Shipping in the EU is 8 EUR

Shipping outside the EU is 15 EUR


Please contact customer service at [email protected] for instructions. If shipment has been lost by the carrier and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the carrier and the delivery confirmation shows “delivered” then our guarantee has been fulfilled and WE WILL NOT RESHIP FREE OF CHARGE. If we accept your return, you will receive a refund minus the shipping charges and a 15% restocking fee. Please contact us at [email protected]  for shipping labels and return information.


Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.


We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at [email protected].

Questions about the Refund Policy should be sent to us to e-mail [email protected]

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